Shipping policy

Shipping Policy

Where we ship. We ship to addresses in the United States only. We don't ship internationally at this time.

Free US shipping on orders $35+. Standard shipping is free on US orders of $35 or more, delivered in 3–5 business days.

Expedited shipping. Need it sooner? Choose Expedited at checkout for delivery in about 2 business days. The Expedited price is shown at checkout before you pay.

Processing time. Orders are processed and handed to the carrier on business days (Monday–Friday, excluding US holidays). Orders placed late in the day, on weekends or on holidays start processing the next business day.

Delivery estimate. Standard orders usually arrive within 3–5 business days of being placed. Expedited orders usually arrive within 2 business days. These are estimates, not guarantees; peak holiday periods, weather and carrier delays can add time. Remote areas may take longer.

Tracking. When your order ships, we'll email you a tracking link so you can follow it to your door.

Address accuracy. Please double-check your shipping address at checkout. If you spot a mistake, contact us right away and we'll do our best to fix it before your order ships.

Lost or damaged packages. If your tracking hasn't updated in several business days, your package shows as delivered but you can't find it, or your order arrives damaged, email us within 14 days of the delivery date (or the estimated delivery date) with your order number and, for damage, a photo. We'll work with the carrier and send a replacement or a refund.

Questions? Email us at support@kitsybox.com or use our contact page.