Refund policy

30-Day Satisfaction Guarantee

We want you to love your Kitsy Box purchase. If for any reason you are not completely satisfied, you may return your item within 30 days of receiving your order for a full refund.

Eligibility for Returns

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received. Kitsy Box reserves the right to refuse returns on items that show signs of use or do not meet the return criteria.

How to Initiate a Return

Please contact our customer support team via our Contact Page within 30 days of receiving your order to begin the return process. Our team will provide you with detailed instructions on how to return your item.

Refund Process

Once your return is received and inspected, we will notify you by email. If the return meets our criteria, a full refund will be processed to your original method of payment. Please allow a few business days for the refund to reflect in your account.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item. Kitsy Box is not liable for lost or damaged return shipments.

Damaged or Defective Items

If your order arrives damaged or with any defects, please contact us immediately via our Contact Page. We will work swiftly to resolve the issue, either by sending a replacement or issuing a full refund.

Non-Returnable Items

Due to the nature of our products, items that have been opened, used, or partially consumed are not eligible for return unless they are defective.

Questions?

If you have any questions about our return policy, please don't hesitate to reach out through our Contact Page. We're here to help.