F.a.q.
FREQUENTLY ASKED QUESTIONS
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What is Kitsy Box?
Kitsy Box creates premium DIY kits that let you make fun, creative, and delicious things at home — from hot sauces and infused spirits to chocolates and beyond.
Are the kits beginner-friendly?
Absolutely! Each kit is designed to be fun, foolproof, and frustration-free. If you can stir, you can Kitsy.
Are your kits safe for kids?
Some kits are perfect for kids (with adult supervision), while others are made for grown-up flavor lovers. Check each product page for age guidance.
How long does shipping take?
Most orders ship within 1–2 business days. Standard delivery takes 2–5 business days depending on your location.
Do you offer express shipping?
Yep! You can choose expedited shipping options at checkout for faster delivery.
Do you ship internationally?
Currently we ship within the U.S. — but we're working on expanding soon!
What’s your return policy?
We accept returns of unopened kits within 30 days of delivery. Just reach out to our team and we’ll get it sorted.
What if something arrives damaged?
Oh no! Send a photo of the issue to support@kitsybox.com and we’ll send a replacement ASAP.
How do I contact you?
Email us at support@kitsybox.com or use our contact form. We typically respond within 24 hours.
Can I change or cancel my order?
As long as your order hasn’t shipped yet, we’ll do our best! Just contact us right away and we’ll take care of it.
Can I send a Kitsy Box as a gift?
Of course! Just check the gift option at checkout, and feel free to add a custom message. No pricing will be included in the package.
Do you offer subscriptions?
Not yet — but it’s coming! For now, you can reorder your favorites or try new ones each month manually.
DESIGNED IN THE U.S.A
Our products are proudly designed and manufactured in the United States, ensuring top quality and craftsmanship.
30 DAY RETURNS
If you're not completely satisfied, you can return your purchase within 30 days for a full refund—no questions asked.
FAST SHIPPING
Get your order quickly! We ship all orders within 24 hours so you can enjoy your products sooner.
